Terms and conditions of Ashwood Pet Club membership

As a member, you are accepting these terms and conditions. It is important to read them carefully.

1. We will provide a first-class service and the highest standard of care to the best of our ability.

2. Membership of the agreement constitutes an agreement between you and Ashwood Veterinary Ltd. Membership and benefits are transferable only between Ashwood Veterinary Ltd in Dundonald and Ashwood Veterinary Saintfield Ltd.

3. You will receive discounted products and services during your membership. Full details of what is included are published by the practice.

4. No refunds/benefits are due where benefits in the past have not been taken/received.

5. If the rate of VAT changes after you become a member of the Ashwood Pet Club, we will adjust the rate of VAT that you pay in relation to all future payments.

6. Medicines and procedures remain chargeable.                                                                                                                        

7. The Pet Club includes restarting lapsed vaccinations. It does not include Rabies vaccination and Pet Passports.

8. Being in the Ashwood Pet Club does not replace your pet insurance. A good pet insurance policy is strongly recommended. We are happy to discuss pet insurance with you.

9. The discount on all examination fees for long-term injectable medications includes Cytopoint, Librela, Solensia & Depo-medrone injections.

10. For Ultimate Health members, the annual blood test involves a Biochemistry 10s and Comprehensive Haematology, with a Urinalysis via Dipstick/Refractometry, once per Pet Club year.

11. These Pet Club terms and conditions should be read in conjunction with any additional information including, but not limited to, materials provided by the practice detailing what is included in the Pet Club. Such materials form part of these terms and conditions.

12. Membership fees will be collected automatically each month using the payment card securely stored on our system, normally on or around the last working day of the month.

13. Membership for each pet will renew automatically each year on the anniversary of the date that your pet joined Ashwood Pet Club.

14. Pet Club prices are reviewed annually, normally in July, and may increase to reflect inflation and the cost of providing the scheme. Any increase will be rounded to the nearest 50p or £1. We will notify you by email before the new price applies at your pet’s next renewal date.

15. Cats over 7.5kg and dogs over 60kg are eligible for XL Premium membership only. This reflects the additional parasite-control products required for pets above these weights. Basic and Ultimate Health memberships are not available for XL pets.

16. We reserve the right to charge an administration fee of £3 for any failed card payment.

17. After a failed card debit payment, your membership will be suspended, and your pet will temporarily stop receiving the associated benefits and discounts. We will re-present our payment request to your bank up to 3 more times on consecutive days. If these fail, your pet’s membership will be cancelled.

18. If your Pet Club membership is cancelled for any reason during a membership year, your account will be reviewed and you will be charged the original price of any products and services received during your membership, minus any membership fees received to date.

19. Pet Club benefits are subject to change from time to time.

20. Ending our agreement / cancelling your membership:

    1. You may cancel your membership on your anniversary date (which is the anniversary of the date you joined).

    2. If you cancel your membership before your anniversary date, your account will be reviewed and you will be charged the original price of any products and services received during your membership, minus any membership fees received.

    3. If an Ashwood Pet Club pet dies, your membership may be freely stopped at this time.

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Last updated August 2026