Terms and conditions of Ashwood Pet Club membership

As a member, you are accepting these terms and conditions. It is important to read them carefully.

1. We will provide a first-class service and the highest standard of care to the best of our ability.

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2. Membership of the agreement constitutes an agreement between you and Ashwood Veterinary Ltd. Membership and benefits are transferable only between Ashwood Veterinary Ltd in Dundonald and Ashwood Veterinary Saintfield Ltd.

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3. You will receive discounted products and services during your membership. Full details of what is included are published by the practice.

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4. No refunds/benefits are due where benefits in the past have not been taken/received.

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5. If the rate of VAT changes after you become a member of the Ashwood Pet Club, we will adjust the rate of VAT that you pay in relation to all future payments.

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6. Medicines and procedures remain chargeable.

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7. The Pet Club includes restarting lapsed vaccinations. It does not include Rabies vaccination and Pet Passports.

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8. Being in the Ashwood Pet Club does not replace your pet insurance. A good pet insurance policy is strongly recommended. We are happy to discuss pet insurance with you.

9. The 25% discount on all examination fees for long-term injectable medications includes Cytopoint, Librela, Solensia & Depo-medrone injections.

10. For Ultimate Health members, the annual blood test involves a Biochemistry 10s and Comprehensive Haematology, with a Urinalysis via Dipstick/Refractometry, once per Pet Club year.

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11. These Pet Club terms and conditions should be read in conjunction with any additional information including, but not limited to, materials provided by the practice detailing what is included in the Pet Club. Such materials form part of these terms and conditions.

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12. Your membership fees will be collected by an automated monthly debit to the card you have stored securely on our system. This will occur on or around the last working day the month. This is the same card charging basis as, for example, your Amazon Prime membership.

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13. Membership for each pet will renew automatically on the anniversary of the date that your pet joined Ashwood Pet Club.

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14. We will tell you in advance, in writing, if there is to be a change in membership fees on your renewal date.

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15. We reserve the right to charge an administration fee of £3 for any failed card payment.

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16. After a failed card debit payment, your membership will be suspended, and your pet will temporarily stop receiving the associated benefits and discounts. We will re-present our payment request to your bank up to 3 more times on consecutive days. If these fail, your pet’s membership will be cancelled.

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17. If your Pet Club membership is cancelled for any reason during a membership year, your account will be reviewed and you will be charged the original price of any products and services received during your membership, minus any membership fees received to date.

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18. Pet Club benefits are subject to change from time to time.

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19. Ending our agreement / cancelling your membership:

I. You may cancel your membership on your anniversary date (which is the anniversary of the date you joined).

II. If you cancel your membership before your anniversary date, your account will be reviewed and you will be charged the original price of any products and services received during your membership, minus any membership fees received.

III. If an Ashwood Pet Club pet dies, your membership may be freely stopped at this time.

Last updated  2025